FAQ - Frequently Asked Questions ▸ Ceres Webshop

FAQ - Frequently Asked Questions

Here you will find the most frequently asked questions and our answers. If you have a question that is not listed here, send it to us via our contact form or simply give us a call.

HOTLINE: +49 (0)201 / 559 718 6

We do not have a catalogue!

We are a pure online shop. Catalogues cost a lot of money and are difficult to keep up-to-date.

And to be able to offer our customers the best prices, we have decided against a printed catalogue.

We hope that you can benefit from this as well.

During these times you can reach us at +49 (0)201-5597186:


Mon. - Sat: 11.00 o'clock to 19.00 o'clock

Our dispatch warehouse is located in the same building as the shop.

For shop visitors this means that everything that is "in stock" in the online shop can be tried on and bought here on site.

Your order will be associated with your customer account, if you have previously created a customer account or registered at the checkout of your order. Guest orders cannot be assigned to a customer account afterwards.

Some manufacturers have strange size ideas or convert wrong (especially for shoes from the USA). In such cases our size labelling counts.

No. Unless you would like to pay the cleaning costs. Please make sure that the clothes come back clean (i.e. not dirty or contaminated with animal hair). They should also not smell like an ashtray or chip shop.

We always send out orders only when all products are in stock. In urgent cases please either order only products in stock, or place one order with products in stock and another with products not in stock.

The return shipping costs in case of cancellation or exchange are to be covered by yourself. We deliver free of charge from 30,00 Euro value of goods. So once we take over the shipping, and once you. We think it is fair for both sides.

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